We provide monitoring of computer virus activity and eliminate viruses if the antivirus programs cannot. We scan for and eliminate spyware . We perform firewall integrity checks and security scanning for over 2500 common security vulnerabilities.

Our maintenance plans allow for some helpdesk hours to be used for web design, web programming, as well as database reports and queries. We have a separate ClickforWebmaster service to maintain web sites and ClickforWebDesign for revamping and redesigning sites.

Our team is notified within minutes if one of your critical systems goes down. We begin working on a solution for you immediately. We create a comprehensive backup and disaster plan. This lessens the likelihood of interruption to your business operations and loss of data due to hardware failure. We provide you with a backup email server, a back up web server . Other redundant infrastructure is also included in our maintenance plans.

Our scheduled maintenance is done when your computers are idle, in the early morning, late at night or on the weekends. This keeps your company productive and avoids interrupting the workflow of your staff. We create a plan tailored to your company's IT needs with the goal of making your infrastructure useful and productive.

ClickforHelp.com Inc is a Microsoft Solutions Partner. Support of any Microsoft Office product is included in our service. We also support many server - based Microsoft products , as well as software packages and operating systems from other manufacturers.

We offer our own 128 bit encrypted, HIPAA compliant secure Instant Messaging system with most levels of helpdesk service. This is used not just to call the helpdesk but also for internal secure communications.

We also have a variety of Data Entry, OCR and image to text conversion abilities which can be included within your helpdesk plan or as an additional project.

We can create detailed procedures and illustrated training materials. Your current employees can use these materials to enhance their skills or better follow company procedures. Your new employees can understand how your company uses its IT infrastructure .

We can set up helpdesk procedures to support your clients directly. We can also provide a link on your website for live customer support, which is provided by either your staff or our helpdesk staff.

Most companies often would like a lot of things from their IT infrastructure but usually only have a budget for a limited number of things. Every 6 months we work with you to plan these goals and you can also bring to us a goal or project which you have decided to undertake at any time during your maintenance agreement. We accomplish some of your goals each month without having a large one month impact on your budget and to make sure the hours you purchase from us are put to optimal use.